Big Fuel

Big Fuel

Consumer Engagement Agency, 2008

Case study Big Fuel — consumer engagement agency, New York2008–2011
Role
Post-production supervisor, then senior art director
Relationship
Three years as the agency's seventh member, under creative director Marc Calamia
Target
Run the edit and animation department of a first-of-its-kind consumer engagement agency, and art-direct everything that shipped out of it
Constraints
2008–2011 · a seven-person shop selling a contrarian thesis (“from content to commerce”) to brands trained on interruption advertising · national-broadcast standards on a boutique's headcount
Force fielded
Nick Charney Kaye — post-production supervisor, later senior art director, serving under creative director Marc Calamia
Time-to-dispatch
Three-year tenure; the agency took a Publicis Groupe majority stake in 2011
Result
A nationally broadcast U.S. Department of Justice PSA, the Stetson “Made of America” platform for a 150-year-old brand, and one of the first brand-sponsored influencer campaigns, sold off a napkin sketch. Publicis Groupe took a majority stake in Big Fuel in 2011
Principal
Big Fuel — consumer engagement agency, New York

Only 14% of consumers trust advertisements. Big Fuel opened its homepage with that number — an agency leading with the statistic most agencies were hired to hide. Its answer was the tagline on the masthead: From Content to Commerce. Don’t interrupt people with ads; make things they actually want to watch. In the mid-2000s that was a contrarian thesis with a name nobody else was using yet: consumer engagement. Arguably, Big Fuel was the first consumer engagement agency — and this studio’s operator was its seventh member.

Outright Mental served under Marc Calamia, a brilliant creative director whose own career began in the original Broadway cast of CHICAGO, dancing for Bob Fosse, before he joined NBC as a producer. That’s the kind of shop it was: showmanship upstream of strategy.

TOUR OF DUTY · BIG FUEL
Shop: arguably the first consumer engagement agency. Masthead: From Content to Commerce.
Headcount on arrival: seven. The operator was number seven.
Reporting to: Marc Calamia — creative director, formerly of the original Broadway cast of CHICAGO, then NBC.
Posting 1: post-production supervisor — ran the entire editing and animation department.
Posting 2: senior art director — supervised all digital art execution.
Shipped: a national DOJ PSA · the Stetson platform · a Colgate influencer campaign sold off a napkin.
Ending: Publicis Groupe took a majority stake in 2011.

The record

Marc’s own account of the tenure:

While at Big Fuel, we co-directed and animated a public service announcement that aired nationally. As the post-production supervisor, Nick efficiently ran the entire editing and animation department, demonstrating his exceptional managerial and technical skills. Nick also demonstrated a remarkable ability to lead and develop the craft of the younger creative staff, taking a keen interest in enhancing their day-to-day work experience. Later, as senior art director, he flawlessly supervised all digital art execution, thus bolstering our team’s productivity, our creativity, and the overall vibe.

The nationally aired PSA he describes is in this portfolio: “Know Where They Go”, a :30 for the U.S. Department of Justice that ran on NBC, CBS, Fox, and Oxygen. So is the era’s biggest platform build: the Stetson “Made of America” website and community, designed during the Big Fuel tenure in partnership with the 150-year-old brand’s CEO.

The napkin sketch

One more gem from those years: one of the first brand-sponsored influencer consumer-engagement campaigns, produced for Colgate. The opening frames of the campaign video display a literal napkin sketch from the pitch meeting — drawn by this studio’s operator, sold in the room, then produced for national distribution. The distance between a napkin and a shipped campaign is the entire agency business; it’s rarely documented this honestly.

Epilogue

The contrarian thesis aged well: Publicis Groupe took a majority stake in Big Fuel in 2011, by which point “make content people want” had stopped being contrarian and started being the industry.

The manifesto says courage is creative muscle, practiced and strengthened through craft. Three years inside a first-of-its-kind agency — running the edit bay, teaching the younger staff, art-directing everything that shipped — is a lot of repetitions. The brands were the clients; the muscle came home with the operator.

Brand work in this lineage is commissioned today through Branded Play.

Proof: Publicis Groupe takes a majority stake in Big Fuel (2011) · the Colgate campaign video — it opens on the napkin sketch · the tenure’s two biggest deliveries, both in this portfolio: “Know Where They Go” and Stetson “Made of America”.

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